How to complain

1. Check if your complaint is covered by the ASA
2. If your complaint is online then you can call or write to the ASA
3. Then they will give you the name of someone who will handle the case and will be your point of contact
4. All complaints are anonymous, unless you're asking them to take you of the mailing list or the complaint is from an individual, competitor or organisation with obvious interest in the outcome of the complaint